Help?

• Q. Why should I use a mobile site when my phone can open a web page?

  A. Websites are built for the big screen experience. Most are designed to be viewed on fixed monitors, like a laptop or desktop display. Mobile phones have much smaller screens, which make it nearly impossible to see a web page without scrolling from left to right or up and down. Mobile sites are designed to fit on the small screen. Websites also are much larger and take much longer to load. A mobile site is build to load much faster so you won't wait as long.

• Q. Will it work with my iPhone?

  A. iPhones can load a webpage, but still have a smaller screen. Most mobile sites will load much faster and will be larger on the iPhone than a webpage. Try a mobile site today and see the difference.

• Q. Why doesn't my cell phone work with all Wireless Providers?

  A. Most mobile phones are carrier specific and have different underlying technology that makes them work. Some carriers allow other handset on their network, contact your carrier for details.

• Q. What are location-based services?

  A. Location based services are designed to offer you information based on where you are. For example a map program could give you directions or point you to the nearest restaurant.

• Q. Which phone should I buy?

  A. The phone market is becoming very specialized. It depends on your specific needs. Your choice would be different if you are looking for a fast data connection, a high resolution camera, an email solution or a music player. You choice would be different if you are looking for a fast data connection, a high resolution camera, an email solution or a music player. Check out the buying wireless phone buying guide here:
  
  www.pronto.com/Cell-Phone-Buying-Guide-BGO
  

• Q. Why should I use m.ask.com vs. google to conduct a web search?

  A. Ask is part of a larger group of websites with one common goal, to deliver the easiest and fastest mobile information to your phone. We don't just point you in the direction; we build it for your phone. Only ask can link you to these sites directly, saving you time while you are on the go.

• Q. How much does my Wireless Provider charge me to surf the web on my phone?

  A. Data and text plans are set by the carriers. Many have unlimited plans that allow for a flat fee for all you can use data and text. Contact yours to find out what option works best for your needs.

• Q. Who can use a mobile site?

  A. Anyone with a mobile device equipped with an internet browser can access a mobile site by entering the address in their browser.

• Q. Which carriers support mobile sites?

  A. Mobile sites are available through any carrier that supports mobile web browsing. Some carriers require consumers to subscribe to a data or internet package before they can access the web. Others allow consumers to sure the web, but charge extra for accessing wireless content. Check with your carrier for details about your phone's data plan.

• Q. What is a data access / data plan?

  A. A data access or data plan is the service that allows consumers to browse the internet from mobile devices. Carriers typically offer this as a separate subscription service.

• Q. Do I have to download anything to access a mobile site?

  A. No, mobile sites don't require you to download an application to your phone. You can use the browser already available on your mobile device.

• Q. Does my phone support mobile browsing?

  A. Most mobile devices sold today have mobile browsers already installed. If you're unsure whether your device supports wireless browsing, check with your carrier or consult your mobile device's user manual.

• Q. Is my number secure?

  A. Privacy is our primary concern, and because we value your right to privacy, we would never reveal your number to anyone except in order to provide you with the service you've requested.

• Q. Does my mobile browser save cookies?

  A. It can and if you see unwanted behavior, clear them like you would on your pc. Consult your phone's user manual for details.